Frequently Asked Questions

Yes. Our customer service team can grant you a trial period upon request to better understand Phonilab’s features. This trial period is free and does not commit you to anything. You are free to subscribe or not at the end of the trial period. Also no credit card is required.

Phonilab allows you to manage as many stores as your brand owns or can own. If you have more than two stores within your brand, we suggest you to contact our customer service team to better understand and meet your needs and customize your offer.

The answer is easy: you can have an unlimited number of users. Each user can have, according to your choice, a specific level of access to Phonilab modules.

Please do not hesitate to contact our customer service team. They will review your request and provide you with a proposal as soon as possible.

We have mechanisms, procedures, and controls in place to ensure the confidentiality of the personal data of our partners and their customers. We comply with regulatory requirements, including the GDPR and the French Data Protection Act of January 6, 1978, as amended.

Furthermore, we apply recognized technological standards to protect our servers and applications.

Our portal is developed based on our experience and our partnerships with experienced repairers. However, if a feature is missing, our customer service team will connect you with our technical team to understand your needs. The goal is to implement your feature in Phonilab as quickly as possible according to the agreed terms.

Your data and your customers data are saved for an unlimited period. You can import or export certain customer data, billing data, … throught Phonilab. In the event that your subscription ends, under the GDPR, we cannot guarantee the permanent availability of all of this data.

No. The only cost is the one displayed when you subscribe to your plan and/or option.

You can, of course, top up your account with more SMS messages if you wish, for a fee, for example, when your SMS balance has expired.

A computer or tablet connected to the internet is sufficient to fully use our portal. If you wish to print quotes or invoices, an A4 or thermal printer will be required, depending on your preference.

Phonilab is used in France only. Phonilab is integrated with the two organizations that manage the Qualirépar label, namely Ecosystem and Ecologic. When tracking a repair file, you can award the Qualirépar repair bonus to the customer. After invoicing, the file can be automatically submitted with one click to request a refund of the Qualirépar discount.

The answer is yes. You can import inventory and services yourself using the dedicated menus in Phonilab. For customers, you can provide your customers data to our support team, which will import it into your account.

However, importing your previous invoices is not possible due to differences in systems. You should export and store your previous invoices locally.

No. The solution works on web browsers. This makes it compatible with all types of devices that have a web browser, such as computers, tablets, and smartphones.

Our customer service team is available to explain our solutions and plans. They can provide training or provide additional information about any of our features or modules. They can also help you resolve any technical issues you may encounter while using our portal on your computer or tablet. Don’t hesitate to contact us; we’ll do our best to help.

No, unfortunately that’s not possible. Our plans are designed to reward engagement and provide adequate customer support to our subscribers.

Because our solution is feature-rich. Our team is also passionate, committed, and attentive!