Intervention management software documentation

Any intervention repair software must generate several key documents to build efficient repair management. The goal of these documents is to meet the various needs of customers and ensure maximum traceability and transparency during the repair process. This repair software ensures customer satisfaction, thereby building customer loyalty and reputation for the repair shop.

Here are the main documents required in any electronic repair software:

The repair order:

Also called work order, takeover order, repair order: this is a summary document summarizing the repair requested by the customer and the manager as well as the aspects of this repair. It includes in particular the customer’s details (name, address, contact), the description of the device to be repaired (make, model, serial number), the description of the problem reported, the cost estimate, the date and time of receipt of the device and the general conditions of service.

The repair estimate:

Also sometimes called a maintenance quote, intervention quote, support quote or even qualirepar quote, it is a document summarizing the estimated cost of repairs, including labor and spare parts, the general conditions of service to be provided, the detailed diagnosis of the fault, the validity of the quote as well as the signature of the customer agreement.

The repair label:

Takeover label, intervention label is a label to attach or stick to the device to be repaired. This document briefly lists important repair information such as the intervention number, customer contact information, and the faults noted. At Phonilab, you will also find a QR code or barcode to quickly locate the repair.

Certification of irreparability or certificate of repairability:

This is a certificate, generally intended for insurance purposes, in which the repairer attests to the possibility or inability of repairing the customer’s equipment. It is accompanied by the estimate in the event that the repairer can restore the customer’s device to working order.

Certification dor used of spare parts:

This is a document in which the customer certifies that they have received from the repairer all the information necessary to repair their equipment using spare parts within the framework of the circular economy. By means of this certificate, the customer consents and authorizes the repairer to carry out said repair.

The repair invoice:

Also called a maintenance invoice or intervention invoice, a support invoice is the final invoice for closing the work, specifying the description of the work carried out, the parts replaced, the post-repair tests and results, and even advice for future maintenance. It can also be used as a qualirepar invoice in the context of a repair benefiting from the qualirepar ecological bonus.

Conclusion

This documentation is essential to ensure transparency, traceability, and customer satisfaction in the repair management process. It also allows for rigorous tracking of repairs and continuous improvement of internal processes.