RGPD Policy
1. Introduction
SYSTEMIO (hereinafter referred to as the “Company”) places the utmost importance on protecting privacy, strives to provide quality service to its Customers, and makes every effort to ensure their satisfaction.
As part of providing the Services, the Company may collect, store, or process personal data of its Customers, their managers, employees, or end customers.
The collection, storage, and processing of this data is carried out in accordance with the general terms and conditions available on phonilab.fr website. Data relating to Customer management is retained only for the necessary duration stipulated in indicated general terms and conditions.
The Customer remains the owner of the data transmitted to the Company that undertakes not to transmit it to a third party except in connection with the provision of one of its services or in response to requests from the competent authorities, particularly administrative and judicial authorities.
The Company ensures the appropriate security of personal data and takes the necessary precautions to protect its integrity or breach. The Customer acknowledges and accepts that this obligation is an obligation of means and not of results.
The Company has implemented an easy-to-use complaints management procedure to effectively respond to all your requests relating to personal data.
2. How to open a complaint?
You can send your request to the Company either by sending an email through the contact form on the website or by post to the address: SYSTEMIO, Service Réclamations, 80, rue du Docteur Bauer, 93400, Saint-Ouen, France.
3. What will you need to open a claim?
To better handle your request, our service will need:
– The name of your organization and the name of the manager filing the complaint
– Your contact information (phone number, email, etc.)
– Information about your request
– Information that can identify you
4. How will your complaint be handled?
1. Upon receipt of your request, our team will immediately begin processing it and will endeavor to provide you with the necessary response within 72 hours.
2. If our team is unable to resolve your complaint within this timeframe, it will send you an acknowledgment of receipt within 7 business days of opening your complaint.
3. Our department will then undertake to process your request within the following 30 business days and will send you its final response before the expiration of this deadline.
4. You also have the right to contact the CNIL at any time at 3 Place de Fontenoy – TSA 80715 – 75334 – Paris Cedex 07.
4. Our commitments
Commitment 1:
The Company undertakes to consider all complaints demonstrating a Client’s total or partial dissatisfaction with the service provided.
Commitment 2:
The Company undertakes to handle complaints received from Clients in accordance with ethical rules of impartiality and confidentiality.
Commitment 3:
The Company undertakes to find an amicable, balanced, and final solution that best meets the interests of both the Client and the Company within the timeframes stated in its complaints management procedure.
Commitment 4:
The Company undertakes not to charge the Client for processing their complaint.
Commitment 5:
The Company undertakes, in the event that a response cannot be provided within the stated timeframe due to a particular impediment (technical problem, etc.), to notify the Customer and prioritize the complaint as soon as possible.
Commitment 6:
The Company undertakes to analyze opened complaints to improve its service.
Commitment 7:
The Company undertakes to implement the recommendations of its auditors or the CNIL to improve its quality of service.
Commitment 8:
The Company undertakes to permanently post its complaint management procedure online on its website phonilab.fr.